FAQs

Q:  Where is La Belle Sophie located?

A:  Our main headquarters is located in Pembroke Pines, Florida. 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page -  Track Your Order 

Q: How long does shipping take?

A: Processing an order takes 2-7 business days; once your order has been processed you will receive a shipping confirmation email. WORLDWIDE Standard shipping for US is around 1-3 weeks, for NON-US, it may vary from 3-4 weeks.  Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

Since not all of our products are stored in one warehouse and since we are working with different suppliers from all over the world, you will get a shipping confirmation email for every package shipped to you and you might get multiple packages per order.

To find out more information please contact customer support at info@labellesophie.com

Q: Why does shipping take so long?

A: Our products are one of a kind and are   significantly lower priced  than other competitors. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: I ordered two products, but have received only one... what's happening?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customer's private details!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Buy now' Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Do La Belle Sophie provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.